Matthew Revell

How not to thank your customers for their patience when you’ve disrupted their service (my emphasis):

“We appreciate the patience that the vast majority of our clients have shown during the migration process.”

That’s from my (soon to be ex) web host who, after selling up to a slightly larger rival, recently migrated their customers to the new owner’s servers.

For me, the migration was less than smooth: it broke the DNS on my domains, it broke the email account I use for work, it broke this website.

Since the move, their support seems to be less polite and they’ve increased the fee for my account by 17.5% despite the fact the new owners offer a better specced package for 25% less.

I signed up for a Media Temple account - I’ve heard good and bad things - to transfer to. Since opening my account, the MySQL database has been out of action, which renders the service useless to me. Support is slow and, so far, not particularly helpful.

Web hosting is - even on a small scale - one of the most profitable businesses around. Surely someone must be doing it right.