Matthew Revell

It’s almost a month since a signed up for the Enta 21CN trial.

So far, nothing’s happened. We - i.e. m’self and Enta’s reseller Vivaciti - are waiting for BT to confirm an installation date for the new line. Apparently communication from BT Wholesale has been virtually non-existent so neither I, Vivaciti nor Enta know what the hold-up is.

I’ve spoken to a couple of broadband industry watchers and they’ve given the same story: Enta have found it very difficult to find trialists. BT’s lack of communication isn’t really helping: I’d be more than happy to encourage my friends in the trial area to sign up, if only I had a positive experience to relate to them.