Mar 05
How to leave Virgin Media quickly and easily
Want to leave Virgin Media without queuing for hours? Here’s how:
- Call BT on 0808 100 5152.
- Ask to port your cable phone number to BT.
- BT will contact Virgin Media for you.
BT’s sales line will be answered far quicker than the Virgin Media customer retentions number. Virgin Media may call you to ask if you’re sure you want to leave, at which point you can either haggle for a better deal or confirm your choice.
I plan to stay with Virgin Media, for a number of reasons:
- Excellent broadband: despite a couple of rough months, it’s back to the usual high quality service.
- Sky needs competition.
- They pay me: with combined discounts to retain my custom, my last two bills have been for negative amounts - they’re paying me to be a customer.
- Virgin Mobile deal: I pay ?10 a month and nothing else for any mobile or landline calls.
I stopped using their TV service at Christmas, when I bought an excellent twin tuner Freeview hard-disk recorder. I don’t use the landline phone for outgoing calls as it’s far too expensive, instead I use the Virgin Mobile deal.
So, I’d lose by leaving Virgin Media. I couldn’t really care less about Sky One; Lost bores me now and I’ll never need to see Ross Kemp on Gangs, or whatever.
March 16th, 2007 at 5:06 pm
I RECON VERGIN MEDIA IS NOT VERY GOOD SERVICE
March 19th, 2007 at 11:51 pm
Just rejoined Virgin Media on a Tv Phone & Broadband package. They cocked up every aspect of my order and now I have it installed its crap. Customer service is rubbish when I phone to report problems the operaters tell me their systems are down? Then they gave me a number to ring that turned out to be Telewest Tech Support who insisted they were nothing to do with Virgin Media? What the hell is going on with this company they can’t do even the basics right. They tell you they will call you back and take your mobile number but never call it seems they just want to get you off their telephone lines. They must be inundated with other fed up customers attempting to get the service they are paying good money for but not being provided with! Oh now my telephone has gone down as well, customer services are closed, well done Richard Branson if you Airline and Trains are anything like Virgin Media I’ll swim to my holiday destination and walk to London before use either of them. Anyone else out there having the same problems?
March 28th, 2007 at 7:18 pm
Can anyone help. I have been trying to cancel my Virgin media contract for 6 weeks now (Sky being fitted 29/03/07) and cannot get through I have been sitting on hold now for over one and a half hours with no joy.
Does anyone lnow how to get throught to them.
March 30th, 2007 at 12:31 pm
I wrote to virgin customer services(23 FEB) telling them I was leaving in 30 days I also emailed them at the same time. I received an email back(03 MARCH) ten days later and when I replyed to it, it came back as unknown address! good customer service! I then spent 2 hours on the phone eventually getting through to disconections on the 19 march and they insisted that they had not received a letter 23 feb but were stumped that I had a locator number dated 03 March I have cancilled my standing order and they can sing for the money I wrote again and emailed to say they had till 03 April to collect the equipment otherwise it was going in the bin! still waiting for a reply 30March VIRGIN ARE PANTS
March 30th, 2007 at 1:37 pm
I would like to share my thoughts on this. Yvonne - all I can say is that you need to be patient on the phone. There is no other way. Impractical though it is, calling at 3:00pm and 9:15 am seems to get you through faster.
I was a long-suffering NTL customer. In my case I inherited the contract from someone I used to live with and through my own inertia never changed. More fool me. My experience includes having a debt collector come to my house to collect equipment I never had, being charged double on three occasions and having no service (TV and phone) for a period in excess of five days three times over two-and-a-half years.
The Sky channels thing was the last straw for me. I do fully appreciate the point in the article. Sky One is clearly no more valuable than it was five years ago (probably it has deteriorated and now relies on three or four outstanding programmes, all bought in from the US). Certainly I could live without those channels. Equally however I think that cutting service radically with no hint of contrition is a step too far. The way that the TV guide bar made cheap jokes out of a loss of service especially got on my nerves. The loss of those channels did, to me at least, seem rather avoidable.
When my NTL contract expired, I tied it in with buying a new computer and so getting broadband. My experience simply gives me no confidence in Virgin to reliably offer services (as T Hughes has put so well, I hope that you get things sorted out).
Yes, on balance, Virgin probably is the cheapest around, but weighed against that is an element that one gets what one pays for. Saving a little money just is not worth it when weighed against the thought of having to deal with Virgin customer services over my TV, Phone (for family reasons I in fact do need a landline), Mobile and Internet. Three years ago I would have said without reservation that the cheapest is the one to go for, but this experience has made me think twice.
It is for all these reasons, and not specifically the loss of a few channels, that I feel that the time has come to leave Virgin.
March 30th, 2007 at 3:02 pm
I couldn’t agree with you more. I am so fed up with VM and have also decided to leave them.
March 31st, 2007 at 4:00 pm
I have been with telewest ( now vergin media boo!!) for two years. since it has changed I have had alot of problems. I am wanting to leave but I am not sure about going back to bt,as I really think vergin is pants. Why did they have to change why not just leave things as they were? thanks Mr brandson
April 2nd, 2007 at 10:22 am
Well what an idea i had change to an HD box with VIRGIN dont bother there is nothing to watch thats free no sky sport just films which you have to pay for. I have phone, broadband, cable tv with virgin so difficult to change but getting close to leaving them customer service line crap if you can ever get through
April 2nd, 2007 at 4:34 pm
I have just left Virgin and signed up for Sky, you just have to be very patient on the phone.
They did however manage to annoy me once more by offering me an upgrade for less money than Im paying now, I did point out to the lady on the phone that if they had offered me an upgrade for the same as im paying now a few months ago as an appology for the reduction in service I probably wouldnt be leaving. But they didnt and I am.
April 2nd, 2007 at 9:21 pm
we had vm installed 16.03.07 no problems except ordered 2 boxes only turned up with one - came back last week and fiited box 2 - noticed phone never worked after engineer had gone - made new appointment - came today - i know fast isn’t it ? good job your flights are more regular mr branson or you wouldn’t be able to compete with ba etc as you certainly are not matching sky for service- engineed cant fix says it is extension lead ?? the only thing that has changed since sky stopped was wiirng they did - phined to winge after holding on for 10 mins plus on mobile and apparantly engineer booked for 11 apr even though we were not aware of this - dream on - the only vm person who will come in our house will be the one who calls to collect their boxes and if they dont come they might just end going skywards
Will resign for sky and ditch all virgin products forthwith
April 8th, 2007 at 10:16 pm
To Julie (et al): His name is Branson - he’s quite famous for being one the the UK’s most successful entrepreneurs who has had a reputation for giving his customers what they want, and being generous to his staff. I consider the service to have improved, given that I expected some teething problems. I expect it to improve still further. I do miss Sky One and Two, but I think the benefits outweigh the loss. My package is cheaper than it was, the service is localised (no longer out-sourced), and there are benefits with the new free on demand modifications.
As for leaving things the way they were.. well, it was Mr Branson who wanted to leave things just the way they had been in regard to Sky channels. It was Sky who changed the deal after NTL’s contract had run out - which happened shortly after Virgin had bought over the company.
I’m not trying to judge Sky on whether they are right or wrong.. after all, business is business.. but please get your facts straight - NTL/Virgin wanted things to remain as they were. Sky wanted to change things.
I’m sticking with Virgin because I believe they will ultimately provide the better package. Plus I couldn’t be arsed mucking about with changing packages just for the sake of having lost one reasonably OK channel.
April 10th, 2007 at 1:59 pm
I hate to come back to something like this, but I would like to add to Setanta’s comments. I will let people who have worked for Virgin add to the part about Virgin employees, but as a user of the West Coast mainline, I can attest that Virgin do not give the customer what they want.
I certainly acknowledge (as I mentioned in my previous post) that Sky One is no better than OK, but Sky News and Sky Sports News are great channels. I should also add that Virgin did not offer to reduce my bill.
I certainly accept that the on demand facility is an interesting idea, though what are effectively 3+ year old repeats are hardly a substitute for the best of Sky One, SSN etc. I also forsee greater charging in future. Certainly it is not worth the poor customer service that seems to be a running conversation whenever Virgin Media/NTL is up for discussion.
In my case, changing was more a result of cumulative things (most well prior to Branson taking over) but I do feel that the loss of the channels was:
1) Totally avoidable
2) Nothing to display a corporate bad attitude about
3) A severe diminution in service
You are very right - changing packages is a pain and I suspect that the impact in terms of people moving was really quite low, but what Virgin customers want is a radical improvement in customer service and the Sky channels. The stark reality is that we are a long way from those things, Branson or not.
April 12th, 2007 at 9:52 am
I am so fed up with VM. My problems are down to a missing payment i made via Internet banking. Even though i have provided them with bank statements etc they have cut me off 5 times in 3 weeks. I phone up, explain my situation (again) my service is restored with a promise of getting it sorted and then 2 or 3 days later it is cut off again!! The worst part is the fact that they dont seem to keep any notes from my previous calls.. Im at the end of my tether!!!!
April 13th, 2007 at 12:39 am
Iv had VM since it was telewest last year, the begining of this year i went to sky, but they always wanted me to pay by direct debit and sky are way to expensive for the service they offer, VM have a better quality of service and more fetures. and VM are cheaper, any probs with your set top box or modem they will come out and replce it, sky wont do that and if they did the box would be second hand, so if youpay ?99 for sky+ and it breaks, you get a second hand box thats prob older than the first one. and VM internet service is better than BT ADSL. on a BT line your limited to what the line quality is, so you will prob just get half of your speed but pay full price and BT will charge you for repairs and about ?150 just for a reconnection! atleast with VM if the cable is of poor quality they will replace it free of charge, meaning they will dig up the road and completely replace your cable, it doesnt sound true but its happened to me and my parents are getting a new cable line installed free of charge this month. I havent noticed any difference in customer service or service quality. just the tv guide which has improved the speed of my TV. Keep up the good work Virgin Media!!
April 14th, 2007 at 6:56 am
What is the normal UK Virgin Media land line support number? Not the 0845 454 1111 number as you cannot dial that from outside the UK.
Anyone?
Dom
April 24th, 2007 at 1:22 pm
i got vm and i hate it. i got phone tv and brodband. first off they tunrned my channels off as we all know which i was mad about. then and now my broadband as gone down to 1.2 mb when im paying for 4mb. and at the weekend i tried to watch skysports and it was like watching stutter tv. so i rang them yesterday after sitting there for about 30 mins and listining to why sky sports not working they told me my brodband will be back to 4 mb in 2 hours. that was about 26 hours ago and is it. noooooo. one good thing i need a new remote and it came this morning. royal mail is fast.
April 27th, 2007 at 11:08 pm
Well can no one actually tell me how to leave Virgin Media quickly and easily?
I’ve been trying for 2and a half months. All I get is letters and emails saying “We are on the Case” followed by demands for money “or you will be disconnected”. They don’t seem to understand that I WANT TO BE DISCONNECTED!!!
Still, my brother in law is still trying to leave after six moths. He has had the baliffs round from Virgin.
Please tell us, what is the secret?
May 3rd, 2007 at 8:27 am
we tried to cancel when the took paramount comedy away. they said we cant cancel as we entered into a verbal agreement with them. but we said, the verbal agreement at the time covered sky and paramount. they took chanels away and didnt lower their prices yet they are now not paying for two things they used too? we feel they have broke the contract and we will try calling bt as they REFUSE to cancel our service. and how on earth can the balifs come around before you get a chance to tell a judge your side!! seems we should be able to send the baliffs to them. Never the less, we are leaving, baliffs or not. Virgin is not worth their name that’s for sure.
May 3rd, 2007 at 9:36 am
i re-read the virgin contract and it allows for client termination.???
they say you only have to inform virgin media via telephone, post, or email. Info found here:http://www.virgin.net/terms/salescode.html
go down to the contract bit and read about how to cancel. it sucks to think a huge company can do somethings so illegal to so many people and get away with it. well, democracy is a way for us to get what we deserve. what else can i say.
May 4th, 2007 at 4:07 pm
Hi
I think Sir Richard Branson should stop buying companies that are going bust and thinking that he can turn them round by simply giving them a face lift.
NTL/Virgin Media = crap broadband speed 4 the price, crap selection of channels, poor quality on HD T.V’s, a customer service team that out smarts Barclay’s call centres for b*llsh*tting and most of all, the new Virgin Central channel that premiers episodes of Ali G from the late 90’s is sh*t.
Sorry for my not so polite comments, but I’m just sick to death of them always fobbing you off and never fixing the problems you get from thier service, the also have a terrible habit of charging me/you for 4MB broadband and only supplying me/you with 2MB.
Here’s the long awaited plan of action one my 30day cancellation period finishes -
Orange mobile are offering free Broadband to customer’s that pay £30+ towards a mobile contract
+ sky are offering all the channels bar from the sports channells for £36,
add a Sky HD box from ebay for £120 and I think we have liftoff. I’m at the stage were I would rather pay for brillaint TV quality that sky can give me.
If anyone is struggling to get through to NTL to cancel you can call BT and tell them to transfer your home number, they will set the ball rolling and contact Virgin (Scank) Media, and within 2 days Virgin will contact you to try and keep you as a customer.
Bud
P.S - Setanta’s, I would really like to know what Richard Branson said in his memo that went to his staff, can you tell me? you know the one I mean, the one that has got you all inspired.
P.P.S - GET JACK BACK
May 6th, 2007 at 8:01 pm
I phoned Virgin Media to tell them that my bill arrives late every month but they switch me off every month just because they dont recieve it in time? Tho they are at fault because they dont send it out promptly on time and it comes a week or so later!
But it’s not just that I phoned the other day to tell them to restore my services because the family pack was not working but the sports and movies was so the next thing I know after watching the manachester united game on saturday is that the sports and movies are off!!
I spend nearly all day on the phone to “idiotic customer services” and they never got me anywere.. yeah they managed to restore the broadband and the telephone but on countless months they have switched off even tho the bill is paid every damn month without fail.
It’s not just that tho I was handed over from one department to the next with all of them not having a single clue on how to get my channels on even tho it seems they switched them off on purpose. (because movies were on and sports beforehand)
They also charge you for paying by another way other than direct debit and I think it’s a disgrace that they charge me £5:00 the other month but the next £10.00 talk about getting there charges right?
It does not stop there tho everytime I phone they say that the services are down but how can this be the case when they can turn the channels off but not back on again?
I pay my bills every month without fail but they still go ahead and switch me off every month and it’s not fair why should I have to pay for a service which gets switched off every month.
It’s a utter disgrace and am fed up with ringing them.
May 10th, 2007 at 7:37 pm
I have just tried to leave vm and I have been told I owuld have to pay £270 for the privelege as I am still in contract. I am going to check the detail on that but I think it is outrageous.
May 11th, 2007 at 12:24 am
I’ve been trying to get rid of my Virgin phone line for months. Don’t use it, don’t want it, doesn’t even work half of the time. I’ve phoned on numerous occasions, been passed from pillar to post, nobody accepting responsibility. I’ve been cut off, been left holding on for over an hour - you name it!
I’ve sent two e-mails which were acknowledged but not actioned, and I still keep getting billed.
Somebody called Shayne from late Payments rang me, promising that if I paid £22 I would hear no more and I’d finally get the cancellation. But no! I’m still getting bills, threatening disconnection and bad credit etc., but still no cancellation. The bill is now at £47.50, inclusive of late payment charges, but they can go hang! They’re getting a polite but firm letter, enclosed with copies of my two emails. If that doesn’t work I’ll just have to try BBC Watchdog.
May 16th, 2007 at 8:29 pm
I hope Branson burns in hell. He messed up a perfectly healthy company who really cared about their customers and the service they provided. I’ve been with telewest since 1999 and had no problems whatsoever at least not until that evil VM logo appeared on my tv screen. Since VM took over in less than a month I was left with no phone line for 6 days and spent endless hours on my mobile to arrange for a technician to visit, my 4mb internet connection is always terrible in the afternoons and weekends and I can hardly do even basic stuff like browsing through pages reminding me of the old 56k dial-up connections, and the tv service is also crap as there are constant problems with the sound or picture from several channels and nothing has been done about it either despite having lost count of all the complaint calls I’ve made and after having my tvdrive replaced 3 times! I’m really fed up with their hidious customer support, their crap equipment and at the moment feel like a fool having to pay them so much money to get their shit in return. It couldn’t have gone any worst than that that’s for sure unless they decided to double their charges or something. I hate VM and am praying for it to go bankrupt so that they let a decent more capable company take over
May 23rd, 2007 at 12:51 am
@Dominic,its 01514777590,thats d number they always call me back with (whenever i ask 4 a callback).
May 23rd, 2007 at 2:06 am
Basically its like this. Virgin got their contract with Sky cancelled. Which is worth millions of pounds. I want to see some of those savings that Mr B is pocketing. My bill is still 56 quid a month. I want it reduced to match the crap I am getting. Re-runs that are way old are not a compensation for Sky1. Sorry - I dont like Sky for what they did, but if I cant get my programmes I WANT SOME MONEY BACK.
May 29th, 2007 at 2:48 pm
Lesser of the two Evil’s me thinks !
Switched once already from NTL to Sky then back to NTL/VM in the past 6 months. Having got tired of waiting for Sky Enigeers to show up (twice a ‘no show’ costing me two days holiday) i cancelled our Sky HD (poor) service and
returned to NTL/VM. We had to wait 6 months! for Sky to return our money for the HD box, in the end we threated legal action, got the money within 48 hours!?
Now back with VM, were getting the same crappy call center sevice the Sky provide, after VM messed up our house move, by sending a engineer to connect our broadband ONLY, what happened to the TV and Phone service !? Now have to wait another 10 days before we can watch TV.
I think its now time to cancel and go with freeview, as the channels you get with Sky & VM are full of the same repeats night after night, why not less channels better quality of viewing !
June 1st, 2007 at 5:33 pm
I’ve had so many problems with Virgin Media that it’s un true so I decided to start my own Virgin website to tell people just how bad it really is.
June 1st, 2007 at 8:06 pm
aghhh i cant take it anymore i received a bill last week dated 18th may and received
it on 27th telling me that my bill was £120 i knew straight away this was incorrect so
i called them asking them to explain but the girl at the other end could not confirm what was on my bill and on her computer screen she said i would need to speak to the supervisor but what a surprise the supervisor was not there so she redirected me to complaints she said that was the department i needed to speak with but then there was a 40 min waiting time i hung up but today i was cut off from the internet phone and tv due to unpaid balance witch is way of the mark started calling them at 12 o’clock going through every department then at 4 o’clock one guys checks my line and says i have a cross line witch means i am paying for numbers someone else has used a girl comes on the phone telling me wee can come to an arrangement and an apology once it has been confirmed i have a cross line 20 mins later i get it confirmed i have a crossed line and a guys is coming on tue to fix it so now im transfered again to another department to try and get reconnected the guy says i need to call back at 6 o’clock bye that time the restraints on my connection can be lifted and i will be reconnected i call back @ 6 o’clock then one girl says ok you will be reconnected within a few mins 30 mins later still no tv and telephone i call back and another person tells me i will not be reconnected unless i pay the outstanding bill i try telling her ive been on the phone all day and i was told i would be reconnected but shes having none of it i ask her to give me a correct amount that i need to pay she tells me £120 but how can she give me the correct amount when there calls on it over £25 each that i never made and i had it confirmed that i had a cross line and they where responsible for it she tells me if i pay i will get the money back but then it would be a loss to me as virgin customers pay 1 month in advance already she asking me to part with money i will never see again only on the next bill payment i will receive credit not cash now its 7 o’clock and i am still nowhere and i also called a few month ago i had other problems i was not getting the proper tv i should have been getting though after 3 month they did fix it after countless phone calls now why should i stay with a company that
sends bills late
bills that are wrong
the worst customer services
reduced tv package and now without sky channels
3 month without tv channels
being held ransom to pay or no reconnection even though they could not give me a correct balance
bye bye virgin media you have messed me about to much i have no confidence in this company i have lost days in time on your dodge customer services with no prevail
if you hold me to this contact i will see it through all the way if it has to get legal at the moment i am unemployed and can receive legal aid its at a cost to your company and not me if you wish to hold me to this contract
June 4th, 2007 at 3:40 pm
Fed up with it. Couldn’t ever through to customer services, was always given the wrong phone numbers when needing to contact a different department, or if they did bother to put me through - it was to a wrong department. Still no broadband, or digital services in my area. Constantly charged the wrong amounts. And to top all of that off - I had a mysterious number appearing on my phone bills last year, which stoppped after a technician came out and repaired a fault to my line. When I tried to seek a refund for these redirected calls that were being charged to my bill - I am told they do not have this information availble to them, to calculate what I am owed. So, I’ve gone back to BT, but now can’t get through to anyone about what to do with my old cable box…. GREAT! Or how I can finalise my bill… I see even more hassle ahead.
June 5th, 2007 at 9:56 am
Queued for about 10 misn there to get through to disconnections and came across this page while I was doing it. Started to panic, but got through to an absolutely lovely girl called Kerrie, and my disconnection is all arranged for 2 weeks time.
I’m leaving because I’m moving abroad - I’ve been lucky, and bar that 10 min wait, have never had any problems.
June 7th, 2007 at 2:03 am
I have spent up 8 hours in the last four days trying to sort out my contract with Virgin I was NTL each time they come up with a different figure then they add on a fitting charge it so bad you can not get something sorted and NOBODY takes any care or responsibility
June 8th, 2007 at 7:06 pm
Hi I reported the fact that my Set Top Box was faulty on 3r June and was told that they were busy but would look into it. It is now Friday and nobody has been to sort it out I also Phoned and could not get any sense out of the person on the Phone I am very disgusted with this treatment I think that I shall be looking around for another ISP.
AGC
June 11th, 2007 at 2:29 pm
Woke up one morning and turned on the TV
whats this … Virgin? - wheres Telewest gone??
wasnt happy -
then my 10 Meg broadband that was luvverly with Telewest became slow and
my router kept crashing
then the bills stopped coming and I had to go through the same crap every month as they would cut me off - phone tv internet - all gone -
Had enough now after a weekend - thank f**k that my 12 months is up -
Sky here I come
June 11th, 2007 at 8:03 pm
I got so hacked off with them today that I though my head was going to come off with the amount of steam built up. I could have started a fusion reaction.. They cut my broadband off today without prior notice. I spent a whole morning messing about with my wireless router trying to work it out and then I call them and they tell me I owe them £80. When I tell the guy that the service they are billing me for is incorrect he changes it to £60. WTF? Don’t the know what service they provide me with? What is the matter with them?
I requested them to change my set-top box to a cable modem and ever since them they have made a right royal ccok-up of it. If you get a cable modem they assume it was because of an “upgrade”. It wasn’t. It was because the set-top box was so rubbish that I had to keep rebooting it. It was either blacking-out my TV service, failing to refresh the program information, or refusing to provide IP to my PC. So I complained and they sent me a cable modem, which I fitted myself.
I mean, how can they just cut the service without notice. It’s not as if I had ran away to another country… I get telephone and TV from them - they know where I am. A phone call would have done the job.
They are idiots. The worst company I have ever came across for customer service. Really, really bad. Branson is an idiot if the thinks he can stick a nice red badge and send some shiny new vans around the neighbourhood and think it’s fixed.
Have you seen their ad campaign? What a neck. “Satisfaction guaranteed, or your money back”. Try asking for your money back and see if you end up satisfied.
They live beyond the realms of bad customer service. A disorganised rabble of a company masquerading as a hip media vendor. A charade.
June 14th, 2007 at 5:22 pm
ok here is a contact number for virgin media they dont like people to have it is 01256 752000 it is a switch board ask for complaints department. the 30 or so times i had to call I have never been in a call que or had to be passed around to other departments.
June 15th, 2007 at 12:50 am
i worked for them when they were telewest (in thier shefield office). The wanker bossess were always going on about the importance of customer service to richard branson and virgin media
NO JOKE SERIOUSLY
June 15th, 2007 at 3:01 pm
Reading the comments I may be lucky I managed to get cut off overnight. The downside is that I only wanted to get cut off at the end of the month.
After 9 months of a crap quality line, hours of being redirected and holding on to the annoying and useless automated phone system I have had enough.
Write to Steve Burch CEO Virgin Media Ltd, media House , Bartley Wood Business Park, Hook, Hampshire. RG27 9UP, 01256 7520000 if he isnt in perhaps Kira Frost or Donna Cook his PAs can help. Spread the word and remain a virgin to Virgin Media
June 17th, 2007 at 4:44 pm
well thank god im not alone !!!! i left the uk with such a bitter taste in my mouth, what did i eat ? ihad virgin media for dessert!!!!!
if i ever manged to get online, which they said was their problem but some of them said it was mine, then i would get cut off then my speed was running half of what i paid for, the best part was to dissconnect from them,50 quid disconection cost which i knew about but nil if i transfer,but when i rang up they said i had to do it online even though another staff member told otherwise, so in the end it cost me 70 quid to leave, hmmmm maybe it was worth it to leave…. the staff are idiots, rude and have no idea on whats going on. hey richard, you suck and so do your business`s, you will never get one more penny from me.
i had a choice of trains to london south west trains or virgin, hmmmm well that was an easy choice, i would rather walk !!!
hey uma, read your contract carefully !!!! they suck !!!
June 19th, 2007 at 10:50 pm
I signed up for the Ricky Hatton fight on Saturday with Virgin Media yesterday and havent managed to get a picture yet. They then said they cant get someone out to have a look at it for a week. #
I told them if they cant get the fight for Saturday then I dont want it as that is the whole point of having it.
They then told me I would have to keep Sentanta Sports for a month costing £ 15.00.
I aint paying it …A disgrace
June 24th, 2007 at 6:30 pm
Still with virgin media 4 about another hour when they answer my call i wont be.
There customber service is by far the worst i have every come across and i bet im not the only 1 that thinks so
The problems i have had with them are as follows, Today i woke up to find my tv and phone cut off ? i paid my bill and still got cut of lol called them and there isnt anyone there to switch it back on even though they turned it of at 8am lol total joke think its being run by clowns,
My box i have had nothin but trouble with keep having to switch it off at the wall because i have nothing but black screens, i called them to change the box and i asked 4 a new virgin media box as my freind has one and it works perfect then they told me there for new custombers only lol yes it true so if your a loyal customber your only get the reconditioned rubbish nothin like lookin after your long standing custombers is there, after about 40 phone calls the agreed to give me a new box im still waiting.
I really wouldnt recommend anyone going with these clowns
I SAY DOWN WITH VIRGIN MEDIA
June 25th, 2007 at 6:47 pm
does anyone know if VM have the right to request their items back (box, modem etc..) when you cancel. i have been with them for 2years and just cancelled but now they say they need their items back. i thought after the 12 months contract is up they are yours like a mobile phone contract. i didn’t think they could do this.
June 26th, 2007 at 2:19 pm
My daughters husband left her with 2 young children in jan 07 I conntacted virgin to tell them as the account was in his name,they sent forms which were returned in april. She waited to hear and waited .then we recieved a bill with a late payment charge of £10 funny as it,s paid by direct debit.I rang on behalf of my daughter(she has problems understanding things like this)to question why ?
but were told that they could only discuss this with the account holder,but we don,t know where he is I said .The person I spoke to was not helpful at all. But my daughter needs to stop the internet as she is on benefits.and cant afford it, as the account holder gives her no money.Sorry can,t do anything about it, so she stopped the direct debit. after another phone call on June 25th.I was told that her forms were never returned and the phone and all tv etc would be turned off even though
she has an astmatic daughter of 3 well done richard you should be proud of your company
She is offering to pay the outstanding bill minus the late payment charge and the internet charge(£48) as long as they change the name on the account. They won,t get him to pay as he has no address.
yours annoyed
June 26th, 2007 at 8:55 pm
I understand people are annoyed with some of the problems they are experincing with Virgin Media and mainly there customer services, but NTL/Telewest has always had bad customer services you cant expect Mr Branson to chance this overnight. And as for Sky no longer providing Virgin with channels why do you think this is? I’ll tell you why, its because Mr Murdoch knows that Mr Branson is very stiff competetion. I believe virgin offers much better value for money and will provide a much better service than sky/bt in the not too distant future. If Sky had no competition (which they are trying to acheive by canceling channels) we would all pay the earth for a service that provides just a couple of extra channels.
I belive that what Sky is doing is wrong and if virgin played at the same game (started canceling there channels to Sky) what would we be expected to do? Take out both services just so we can view all the channels availble???
June 29th, 2007 at 3:09 pm
Virgin media has very bad customer service - my NTL was cancelled 5 months ago and there is no record of this at the office - no phone calls have been made - customer number wrong - was told to ring back - cannot spend all afternoon on the phone - up to them to ring me if they have a problem claim I owe them £64 - no help whatsoever - I will speak to them if they ring me - they had not even heard of the Virgin One Account!!! from which I paid by DD!!
December 17th, 2007 at 2:29 am
Virgin Media is crap. I got tv, phone and broadband which is crap. i want 2 go with sky it is much better service. i have had virgin for 5 m can i cancel for free? and how? thanks all
January 26th, 2008 at 9:41 pm
I thought NTL was bad enough; but they were bloody marvelous compared to this heap of crap called Virgin Media. Every phone bill I now receive is wrong, payments lost, late payment charges, phone cut of for no reason.
God help any Northern Rock customer if Branson takes control.
February 14th, 2008 at 11:07 pm
Wooo Hooo…. We Arnt Alone On The Virgin Media Are Crap Front….! About 3 Days Ago Had A VM Man Knock On My Door Asking Y I Left VM…!! Thought This Was Funny As I Have Been With Them 4 2Years & Still Are lol….! On There Records Had the Previous Owner Of The House…! Great Eh…. So After I Told Him This He Was Like Have You Fully Swopped Over From NTL…! Was Like Think So.. He Made A Phone Call Check & Everythin Was Fine..! Told Me 2 Phone VM To Upgrade My Box & Modem Tho…! Well Just Come Off The Phone To Them After Speaking To 3 People Lol. They Dont Send Boxes Out You Need A Engineer To Replace Them & Got A Booking, Yet There Representative Said They Can Send & Do a Replacement (How Hard Is A Co-Ax,Power Lead)..!
Ive Phoned Many Times about the lack of quality set top box freezing, no epg (have to reboot), once had no tv,internet for a week to find out an engineer unplugged me from the cab…! i have 20mb broadband n get not alot of speed put it this way…! 100kb download 40kb upload..! it proper sucks…! They dont say nothin bout cappin limits on advertisements customer service advisors u cant understand dnt spk full englsh or act lyk they spk 2 themselves, pass u on n on,n on…! or u get my sytem is down..!! u still end up nowhere…!
seriously summat needs be done about them as they really below or anywhere near close to the standards they shud be.. the whole company is below rock bottom…
think watchdog shud get involved….!
April 12th, 2008 at 4:32 pm
I have 20mg broadband and i can tell you that they cap the line to 10mg between 2pm and 12am. Recently had the internet connection going off and on, off, on, off, on, off, on ETC ETC ETC it goes on and on and on. When you phone them up which incidently costs 10p connection charge and 25p per minute from there onwards (RIDICULOUS) they tell me nothing is wrong with the modem or connection, i find this to be laughable and it beggers belief how they can sya this as my connection will go on and off continually for hours on end yet they say nothing is wrong. DO NOT JOIN VIRGIN MEDIA BROADBAND, its a shoddy half baked service with idiotic mangement who cant even send a technician out to help you out regarding your broadband. DONT JOIN THEM!!!!!!!!!!!!!!!!!!!
April 28th, 2008 at 10:11 pm
I have beening trying to leave virgin media for over 5weeks but they have never been much help on the phone or by email it makes me sick because i could save money by getting a full package else where like with Sky.
April 29th, 2008 at 11:38 am
Can anyone give any tips on what the cheapest way to leave virgin Media is?
Is it true that BT will charge you £120 for re-connecting your BT line?
Adam.